Last updated: March 2026
OAGORA PARTICIPACOES E SERVICOS LTDA (CNPJ 61.806.750/0001-40), operator of Momento Itamambuca, is committed to protecting your privacy. This policy describes how we collect, use, and protect your personal data in accordance with Brazil's General Data Protection Law (LGPD — Lei 13.709/2018).
We may collect the following personal data: • Identification data: name, email, phone number • Booking data: check-in/check-out dates, room preferences, number of guests • Communication data: messages sent via WhatsApp, email, or contact forms • Browsing data: cookies, IP address, pages visited, browser type • Payment data: processed securely through third-party payment platforms
We use cookies and similar technologies to: • Ensure the website functions properly • Analyze traffic and usage patterns (Google Analytics) • Remember your language preferences You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Your personal data is used to: • Process and manage reservations • Respond to inquiries and provide customer support • Send booking confirmations and stay-related communications • Improve our website and services • Comply with legal and regulatory obligations
We do not sell your personal data. We may share it with: • Booking platforms (Guesty/Booking.com) for reservation management • Payment processors for secure transactions • Analytics services (Google Analytics) for website improvement • Legal authorities when required by law
Under the LGPD, you have the right to: • Access your personal data • Correct inaccurate or outdated data • Request anonymization, blocking, or deletion of unnecessary data • Request data portability • Revoke consent at any time • Request information about entities with whom your data is shared To exercise your rights, contact us using the information below.
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Booking records are kept for the legally required period for tax and accounting purposes.
For questions about this privacy policy or to exercise your data rights: OAGORA PARTICIPACOES E SERVICOS LTDA CNPJ: 61.806.750/0001-40 Email: hello@momentoitamambuca.com WhatsApp: +55 11 91198-3106 Address: Praia de Itamambuca, Ubatuba, SP — Brazil